Terms & Conditions

Welcome to Exotic Parrots Aviary. By accessing our website, placing an order, or purchasing birds, fertile eggs, or related services, you agree to be legally bound by the Terms and Conditions set out below. These terms govern all purchases, deliveries, responsibilities, transactions, and customer obligations. Please read them carefully before completing a purchase.

1. General Information

Exotic Parrots Aviary is committed to the ethical breeding, sale, and responsible care of exotic parrots and related services. These Terms and Conditions apply to all purchases and transactions made through our website or authorized representatives.

By placing an order, you confirm that:

You are at least 18 years of age.
You understand the long-term commitment and responsibilities involved in owning exotic birds or fertile eggs.
You agree to comply with all applicable local, national, and international laws relating to wildlife, animal ownership, transportation, and importation.
You are legally permitted to own and/or import exotic birds in your location.

If any of these requirements are not satisfied, Exotic Parrots Aviary reserves the right to cancel an order without liability.

2. Bird Health and Quality Assurance

The health, safety, and welfare of our birds are among our highest priorities. Every bird and fertile egg is carefully inspected and handled before leaving our facility.

We strive to ensure that:

Birds are accompanied by applicable health certificates, veterinary documentation, and vaccination records where required.
Each bird is examined before shipment to determine whether it is fit and suitable for transportation.
Fertile eggs are carefully handled, packaged, and prepared for transportation using appropriate procedures.
Customers understand that responsibility for the bird’s ongoing care begins once delivery and possession have been transferred to them.

After delivery, the customer is responsible for providing appropriate housing, nutrition, cleanliness, temperature, veterinary care, and general welfare.

3. Shipping and Delivery Policy

Delivery times may vary depending on the destination, airline availability, weather conditions, customs procedures, and other logistical circumstances.

Shipments may be arranged through:

Approved animal transportation partners.
Commercial airlines authorized to transport animals.
Professional pet and animal logistics providers.

Where applicable, customers will receive shipment information such as:

Tracking or shipment reference details.
Estimated delivery schedules.
Relevant arrival and collection instructions.

Parrot Home Online is not responsible for delays caused by customs authorities, airlines, third-party logistics providers, adverse weather, or other circumstances outside our reasonable control.

4. Refund and Return Policy

Because birds and fertile eggs are living or biological products requiring specialized care, returns and refunds are handled carefully and on a case-by-case basis. Our primary consideration is always the welfare of the animal.

4.1 Eligibility for Returns

A return request may be considered when:

The customer contacts us within 30 business days of the delivery date.
There is a legitimate and documented reason for the request.
The wrong species or bird was supplied due to an error attributable to Exotic Parrots Aviary.
A significant health concern is identified shortly after delivery and is confirmed by a licensed avian veterinarian, preferably within 48 hours of arrival.

Returns or refunds may not be accepted when health problems or other issues result from improper handling, inadequate care, unsuitable housing, environmental conditions, stress, transportation arranged by the customer, or conditions at the customer’s location.

4.2 Return and Refund Approval

Before a return is approved:

The bird or fertile eggs must be returned in an acceptable condition, where a return is medically and practically appropriate.
Veterinary documentation or medical records may be requested.
Any submitted reports may be reviewed by our veterinary team or other qualified professionals.

If a claim is approved, Exotic Parrots Aviary may, depending on the circumstances, provide:

A replacement bird or fertile eggs of comparable value; or
A full or partial refund.

The final resolution will be determined by the management of Parrot Home Online based on the circumstances and available documentation.

5. Abandoned or Unclaimed Shipments

Customers are expected to cooperate fully with delivery arrangements. An order may be considered abandoned or unclaimed if the customer:

Refuses or fails to accept the shipment.
Provides incomplete or inaccurate delivery information.
Fails to respond to reasonable delivery coordination attempts.
Intentionally or repeatedly delays receipt of the shipment.

Where necessary, an unclaimed animal may be transferred to an appropriate registered animal welfare organization, pet relocation service, or other suitable facility for its safety and welfare.

In such circumstances:

The customer may not be entitled to a refund.
Additional transportation, boarding, handling, veterinary, or rehoming expenses may be charged to the customer.
Exotic Parrots Aviary will not be responsible for losses resulting from the customer’s failure to accept or properly coordinate delivery.

6. Customer Responsibilities

By purchasing from Exotic Parrots Aviary, customers agree to:

Provide accurate and complete delivery and contact information.
Be available or make appropriate arrangements to receive the shipment at the scheduled time.
Prepare suitable accommodation and equipment before the bird arrives.
Provide appropriate food, water, hygiene, temperature, and general care.
Obtain veterinary care when necessary.
Comply with all applicable wildlife, animal ownership, importation, quarantine, and transportation regulations.

Failure to meet these responsibilities may affect eligibility for refunds, replacements, guarantees, or other forms of customer support.

7. Limitation of Liability

To the extent permitted by applicable law, Exotic Parrots Aviary shall not be responsible for:

Health conditions resulting from inadequate care after delivery.
Injury, loss, or damage occurring after the customer takes possession of the bird.
Delays caused by airlines, customs authorities, weather, logistics providers, or other third parties.
Legal consequences arising from the customer’s failure to verify whether ownership or importation is permitted in their jurisdiction.
Costs, penalties, confiscations, or other consequences resulting from the customer’s failure to comply with applicable laws.

The customer is responsible for ensuring that their purchase is lawful and that they are prepared to meet all ownership requirements.

8. Compliance With Applicable Laws

Exotic Parrots Aviary is committed to operating in accordance with applicable animal welfare requirements and relevant transportation and trade regulations.

Customers are solely responsible for confirming, before placing an order, that the purchase, ownership, importation, and transportation of exotic birds or fertile eggs are legally permitted in their country, state, province, or local jurisdiction.

Exotic Parrots Aviary shall not be responsible for penalties, confiscations, rejected shipments, or other consequences resulting from the customer’s failure to obtain required permits, licenses, documentation, or approvals.

9. Changes to These Terms

Exotic Parrots Aviary reserves the right to update, modify, or revise these Terms and Conditions at any time. Changes may be published on our website without prior notice.

Customers are encouraged to review the Terms and Conditions regularly. Continued use of our website or services after changes have been published constitutes acceptance of the updated terms.

10. Final Statement

At Exotic Parrots Aviary, we are committed to responsible breeding, animal welfare, customer service, and transparent business practices. These Terms and Conditions are designed to protect both our customers and the birds entrusted to our care.

If you have questions about these Terms and Conditions, our products, shipping procedures, or customer responsibilities, please contact our customer support team before placing an order.

By placing an order with Exotic Parrots Aviary, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.