Our Commitment to Parrot Health and Well-Being

At Exotic Parrots Aviary, we take the health, quality, and overall well-being of every parrot we raise and sell very seriously. Our goal is to ensure that every bird is healthy, properly cared for, and ready for its new home at the time of shipment.

Before any parrot leaves our facility, it is carefully monitored, appropriately fed, professionally handled, and maintained under strict hygiene and care standards. We make every reasonable effort to ensure that each bird is in good physical condition, free from parasites and apparent illness, and exhibiting normal behavior at the time of shipment.

We also take precautions to minimize the risk of known viral infections, harmful bacterial infections, fungal conditions, and congenital or genetic abnormalities that may negatively affect a bird’s long-term health. Our parrots are raised in clean, controlled environments and receive routine health monitoring to support their physical development, behavioral well-being, and overall quality of life.

Veterinary Examination Requirement

For your protection and to help verify our health guarantee, we strongly recommend that every buyer arrange an examination with a licensed avian veterinarian of their choice within three (3) business days of receiving the bird.

An early veterinary examination allows potential health concerns to be identified and addressed as quickly as possible. If the veterinarian discovers a condition that may affect the bird’s health or well-being, the buyer must provide complete veterinary documentation, including relevant laboratory reports, medical findings, diagnostic results, and other supporting records.

These documents may be submitted to the attending veterinarian associated with Exotic Parrots Aviary for professional review and confirmation of the reported diagnosis. This process helps ensure that any claim is evaluated consistently, fairly, and based on appropriate veterinary evidence.

Refund and Replacement Policy

If a health-related claim is reported within the applicable guarantee period, the condition must first be reviewed and verified by our veterinary team. Where appropriate, the affected bird may also be required to be returned to Exotic Parrots Aviary for further examination.

After the reported condition has been professionally evaluated and verified, we reserve the right to determine the appropriate resolution based on the circumstances. This may include:

• A full refund of the original purchase price; or
• A replacement bird of the same species, age, and gender, if a suitable bird is available.

Please note that this health guarantee becomes null and void if the bird’s leg band is removed, altered, damaged, or otherwise tampered with in a manner that prevents proper identification, verification, or tracking of the bird’s origin.

Acceptance of the Bird and Final Sale

The buyer acknowledges that the bird has been accepted in its current condition if an examination by a qualified avian veterinarian is not arranged within the required three (3) business days following delivery.

Once this period has expired without the required veterinary examination or timely notification of a qualifying health concern, the bird will be considered accepted “as-is,” and the sale will be regarded as final.

To preserve eligibility under this health guarantee, customers are strongly encouraged to arrange the recommended veterinary examination promptly after delivery and retain all relevant medical documentation.

Vaccination and Preventive Health Information

Unless otherwise stated in the individual product description,  parrots purchased online from Exotic Parrots Aviary are vaccinated against avian polyomavirus.

Additional vaccinations, treatments, examinations, and preventive-care measures may vary according to the species, age, health requirements, and availability of each bird. Buyers should review the specific health information provided with their bird and consult a qualified avian veterinarian regarding ongoing preventive care.

Our Commitment to Our Customers

At Exotic Parrots Aviary, our mission is to provide families and bird enthusiasts with healthy, responsibly raised, well-socialized parrots and a positive ownership experience.

We understand that welcoming a parrot into your home is an important decision and a long-term commitment. For this reason, we strive not only to provide beautiful and well-cared-for birds, but also to build lasting relationships based on transparency, responsible care, and customer satisfaction.

If you have questions regarding our health guarantee, veterinary examination requirements, vaccination information, or post-delivery procedures, our customer support team is available to provide assistance and clarification.