Shipping
Shipping and Delivery Process at Exotic Parrots Aviary
At Exotic Parrots Aviary, we take care of the entire shipping and transportation process to make your experience as convenient, safe, and stress-free as possible. Once your order has been confirmed, our logistics team carefully coordinates every stage of the delivery process to ensure your parrot is transported safely and comfortably.
Your responsibility is simple: be available at the agreed delivery time, welcome your new feathered companion, and provide them with a safe, comfortable, and loving environment.
All deliveries are handled by professional and trusted pet transportation companies that specialize in reliable door-to-door delivery of live animals. We partner only with experienced animal transport providers who understand the special requirements involved in transporting parrots and follow appropriate safety and animal-welfare procedures throughout the journey.
To accommodate the different needs and preferences of our customers, Exotic Parrots Aviary offers two convenient shipping options:
Express Shipping — Delivery Within Two Business Days
For customers who need faster delivery, we offer an express shipping option designed to minimize transit time. With this service, your bird will typically arrive within two business days, helping reduce the duration of travel and the stress associated with transportation. Express delivery is an excellent choice for customers who prioritize speed, efficiency, and priority handling.
Standard Shipping — Delivery Within Four Business Days
Our standard shipping option provides a reliable and cost-effective way to have your bird delivered within approximately four business days. Regardless of the shipping option selected, we place the safety, comfort, and well-being of every bird at the highest priority.
Birds are transported through reputable commercial airlines and approved animal carriers using procedures designed to provide proper ventilation, temperature regulation, and comfortable conditions throughout the journey. Each bird is carefully prepared for transportation in a secure, airline-approved carrier specifically designed for live birds.
From preparation to arrival, every shipment is handled with care to help ensure that your parrot remains safe, comfortable, and as relaxed as possible during transit.
Our Health Guarantee
At Exotic Parrots Aviary, we are committed to providing healthy, well-cared-for, and high-quality birds. Our health guarantee reflects our confidence in our breeding practices, veterinary care, and daily bird-care standards.
Before leaving our facility, every parrot receives a thorough health assessment and is carefully monitored to ensure that it is in suitable condition for transportation and placement in its new home.
To activate and validate the health guarantee, customers must have their bird examined by a licensed avian veterinarian within five (5) days of delivery. During this initial examination, the veterinarian may recommend general health checks or diagnostic tests based on the bird’s condition. Any routine examination or initial testing is the responsibility of the customer.
Our team remains available to help customers understand which examinations may be appropriate and how to arrange suitable veterinary care.
If a minor, treatable health concern is identified during the qualifying examination period, Parrot Home Online will cover the cost of prescribed medication and necessary treatment, subject to the terms of the guarantee.
In the uncommon event that a serious health condition is identified and qualifies under the guarantee, we reserve the right to provide either a replacement bird of comparable value or a full 100% refund of the original purchase price.
Five-Day Health and Refund Policy
Our health guarantee applies during the first five (5) days following delivery. While a bird is in our care, we can closely manage its diet, environment, hygiene, temperature, handling, and veterinary care. Once the bird enters a new home, these factors are influenced by its new surroundings and daily routine.
For this reason, the guarantee period is limited to five days, providing a clear and fair timeframe for both the customer and our business.
We take every reasonable step to ensure that each bird leaves our facility healthy, properly socialized, accustomed to human interaction, and prepared for its new home.
After delivery, we strongly encourage customers to maintain a nutritious diet, clean and appropriate housing, proper temperature, gentle handling, and a calm environment. These practices can help support the bird’s continued health and adjustment.
Our support team is available to provide guidance on feeding, housing, general care, and recommended bird-care products to help you give your new companion the best possible start.
Interstate Shipping and Flight Coordination
For customers located outside our immediate service area, interstate shipping and flight arrangements are coordinated several days ahead of the scheduled departure, depending on airline availability and suitable weather conditions.
Our logistics team carefully coordinates transportation with the goal of making the journey as efficient, safe, and comfortable as possible for your bird.
Before departure, customers will receive the relevant shipping and flight information, which may include:
- Tracking or bill of lading information
- Complete flight details
- Estimated arrival and delivery times
- Important transportation instructions
We believe clear communication is essential throughout the shipping process. Customers will therefore receive updates as their shipment progresses, allowing them to make the necessary preparations and confidently anticipate the arrival of their new parrot.